The Accessories Bundle

Frequently Asked Questions

• What makes Lucid different than other mattress brands?

  We use our years of experience to design quality, comfortable, affordable mattresses—backed by a 100-day sleep trial and 10-year warranty. Plus, as a Certified B Corporation®, you can feel good shopping at Lucid.

• Do mattress protectors really work? 

  Yes! Lucid mattress protectors have a StratoSmart™ liquid-proof backing, providing 100% liquid-proof protection.  

• Do I need a mattress protector? 

  Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Lucid mattress, the warranty on your mattress will be voided if you do not use a mattress protector.  

• Does using a mattress protector protect my mattress warranty? 

  Yes. Stains on a mattress will void the warranty, but when the mattress and protector are purchased together on the same receipt, the mattress will have a warranty against stains for 15 years.  

• Do I need to fluff the pillows?

  Yes, the pillows respond well to fluffing! We recommend putting them in the dryer on low for 20 minutes when you first receive them, and whenever else you think they need a fluff.

• How do I clean the pillows?

  Arrives compressed and requires fluffing to help expand the fill. Speed up the decompression process by tossing the pillows in the dryer on low for 20 minutes. Spot clean with a damp cloth and do not machine wash. Lay flat to dry.

• How does your 100-night sleep trial work?

  When initiating a return for a Lucid™ mattress, there are a few important guidelines to keep in mind. Firstly, request a return within 100 days of delivery. But, before initiating a return, we ask that you sleep on it for at least 30 days so you can adjust to the new mattress. If after this period you are still not satisfied with your purchase, you may initiate a return. To receive a full refund, you must have the receipt and warranty documentation for the mattress purchase AND you must use a mattress protector during the 100-day trial period. To return an online purchase, send us an email at online@lucidmattress.com

• What does the warranty cover?

  This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use.