Frequently Asked Questions
Do mattress protectors really work?
Yes! Lucid mattress protectors have a StratoSmart™ liquid-proof backing, providing 100% liquid-proof protection.
Do I need a mattress protector?
Yes. We recommend using a mattress protector to protect your investment from spills, stains, and dust mites. If you purchase a Lucid mattress, the warranty on your mattress will be voided if you do not use a mattress protector.
What is the difference between the three protector options?
Our protector options all keep out liquid, allergens, and dust mites. The Cotton Terry has a textured feel and top-only protection, the Bamboo Jersey is smooth and has top-only protection, and the Encasement is smooth and has 360 degree protection.
Does using a mattress protector protect my mattress warranty?
Yes. Stains on a mattress will void the warranty, but when the mattress and protector are purchased together on the same receipt, the mattress will have a warranty against stains for 15 years.
Do mattress protectors make you sleep hot?
Some fabrics can retain heat, but all Lucid protectors are made with breathable fabrics, so it provides the protection you need without compromising comfort.
Is a mattress protector easy to care for?
Yes. Our mattress protectors are easy to clean and maintain. All Lucid protectors are machine washable and dryer safe. Follow care instructions to optimize the care for your protector.
How does your 30-night sleep trial work?
All returns (other than mattresses and adjustable bases) must be initiated within 30 days of delivery. You can also initiate a return if the product has a manufacturing defect or is damaged during transit. If the product is damaged when delivered to your home, you must contact Lucid™ within 48 hours and provide proof of damage. You will be responsible for shipping the item back. To return an online purchase, send us an email at email@example.com.
What does the warranty cover?
This warranty covers any defects in the materials or workmanship, with the exceptions of excessive wear and tear, stains, misuse or improper care, alteration or repair by unauthorized representatives, and damage resulting from transit or handling, or commercial use.
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