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Frequently Asked Questions

General Questions

Mattresses and Mattress Toppers

Mattress Protectors

Terms

Lucid. (the “Company”) respects the privacy of its customers, employees, business partners, and others, and strives to process personal information in accordance with the laws of the countries in which it conducts business. This global privacy and data protection policy (the “Policy”) sets forth the privacy principles that the Company follows with respect to personal information it collects, uses, and discloses globally, except to the extent the Company is required to collect, use, or disclose personal information to respond to a legal or an ethical obligation, or is expressly permitted or authorized by an applicable law, rule, or regulation to collect, use, or disclose personal information for certain purposes consistent with that law, rule, or regulation.


Scope

This Policy applies to all personal information collected, used, and disclosed by or on behalf of the Company, in any format including electronic, paper, or verbal.


Definitions

For purposes of this Policy, the following definitions shall apply:

“Agent” means any third party that collects or uses personal information under the instructions of, and solely for, the Company or to which the Company discloses personal information for use on the Company’s behalf.

“Company” means Lucid., including its subsidiaries, affiliates, predecessors, successors, and divisions, but excluding joint ventures to which the Company is a party. “Personal Information” means any information or set of information that identifies or is used by or on behalf of the Company to identify an individual. Personal Information does not include information that is encoded or anonymized, or publicly available information that has not been combined with non-public personal information. “Sensitive Personal Information” means Personal Information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information about an individual’s health or sex life, Social Security Number, drivers’ license number, or other government-issued identification number, credit or debit card number, or financial account information. In addition, the Company will treat as Sensitive Personal Information any information received from a third party where that third party treats and identifies the information as sensitive.



Privacy Policy

Necessity:

The Company collects, uses, and discloses the Personal Information necessary for identified business purposes, and retains the information in identifiable form only as long as necessary.

Choice:

The Company will offer individuals the opportunity to choose whether Personal Information about them is (a) to be disclosed to a nonagent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual, or (c) to continue to be used for certain types of ongoing processing, such as ongoing commercial e-mail, facsimile, telemarketing, or direct mail communications.

For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively and explicitly consent (opt-in) to the disclosure of the information to a non-agent third party or to the use of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual, except where such disclosure or secondary use is required or expressly permitted by law.

The Company will provide individuals with reasonable mechanisms to exercise their choices.

Data Integrity:

The Company will use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. The Company will take reasonable steps to ensure that Personal Information is accurate, complete, current, and relevant to its intended use.

Onward Transfer:

The Company will obtain written assurances from its agents that they will collect, use, and disclose Personal Information only as instructed by the Company, and that they will safeguard Personal Information with at least the same level of protection as is provided by this Policy as well as applicable laws, rules, regulations, and orders, and that they will require the same of any subcontractor. Where the Company has knowledge that an agent is using or disclosing Personal Information in a manner contrary to this Policy, the Company will take reasonable steps to prevent or stop the use or disclosure.

Access and Correction:

Upon request, the Company will grant individuals reasonable access to factual Personal Information that it holds about them. In addition, the Company will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be factually inaccurate or incomplete.

Security:

The Company will implement reasonable administrative, physical, and technical safeguards to protect Personal Information in its possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, and will contractually require the same of its agents. The Company will evaluate any security incident reasonably expected to involve Sensitive Personal Information or where otherwise required by law, and will report any unauthorized disclosure of Sensitive Personal Information to governmental authorities and impacted individuals as required by and in accordance with applicable laws.

Enforcement:

The Company will conduct compliance audits, reviews, and assessments of its relevant privacy practices to verify adherence to this Policy. Any employee that the Company determines is in violation of this policy will be subject to disciplinary action up to and including termination of employment.

Dispute Resolution:

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to the responsible corporate official. The Company will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy.

Contact Information

Questions or comments regarding this Policy should be submitted to info@lucidmattress.com.

Changes to This Policy

This Policy may be amended from time to time, consistent with the requirements of applicable privacy laws, rules, regulations, and orders. The Company will take the following steps to provide notice of any changes to this Policy, such as posting a notice on its corporate website or sending communications regarding planned changes to its customers when such changes materially impact the way in which Personal Information about existing customers is used, and providing choices to existing customers regarding how Personal Information about them will be used and disclosed after the changes are implemented whenever this Policy is changed in a material way.

Mattresses
Featured Mattress
Featured Product

10 Inch Plush Gel Memory Foam Mattress

If you like the profile of a 10-inch mattress and you want to spoil yourself with a slightly softer mattress, you will fall in love with this one.

Accessories
Protectors
Foam Furniture
Bases & Headboards
Mattress Bags
Bedding
Featured Mattress
Featured Product

3 Inch bamboo charcoal memory foam topper

This topper brings you the benefits of memory foam pressure point relief combined with the odor and moisture control of bamboo charcoal.

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10 Inch Gel Memory Foam Mattress

$0.00 Olympic Queen

Description

Features

The popular Lucid 10 Inch Gel Memory Foam Mattress is a great all-around mattress and is historically our best-selling bed. It performs well in a guest room or master bedroom. The medium-firm feel is not too soft and not too firm—it’s particularly great for back sleepers and those with larger frames. Consider it the perfect place to start shopping for your next mattress.

  • Medium-firm feel great for back sleepers and larger frames

  • 10-inch profile makes this bed great for your guest room or master

  • Breathable Tencel® blend cover is very high quality and cozy

  • Gel-infused memory foam layer alleviates pressure points

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It's whats on the inside that counts

Premium Tencel® Cover

Our Tencel blend cover is a noticeable upgrade. It’s soft, breathable, and comes from an eco-friendly manufacturing process. It also creates a nice air layer between your body and the mattress.

Contouring Gel Memory Foam

Whether you sleep on your side, back, or stomach, you need a soft layer that contours to your shape to prevent painful pressure points. Gel-infused memory foam supports you all night long.

Supportive Base Foam

It’s important to have a supportive base layer for proper spinal alignment. Our 7.5-inch supportive foam base is designed to support large frames and is great for back sleepers.

We rated this mattress a 2 out of 5 on the firmness scale. 76% of customers agreed.

A medium-plush feel is great for back sleepers or those who suffer from back pain regularly. And if your frame is on the heavier side, a medium to medium-plush mattress will give you the support you need.

10-inch thickness works great on an adjustable bed base.

Adjustable bed bases aren’t just for hospitals anymore. They can add incredible comfort to your sleep experience. Enjoy all the benefits with a mattress thickness of 8 to 11 inches.

Start with a firmer mattress, add a topper if needed.

It’s easy to make a mattress softer, but it’s difficult to make it firmer. If your mattress choice ends up being slightly too firm, simply add a topper to adjust the feel.

Compressed and shipped conveniently to your door

View the Unboxing Video

Product at a Glance


Dimensions:

Twin: 38 x 75 Twin Xl: 38 x 80 Full: 53 x 75 Queen: 60 x 80 King: 76 x 80 Cal King: 72 x 84 Full Xl: 53 x 80 Olympic Queen: 66 x 80 Short Queen: 60 x 75


Firmness Rating

2/5


Thickness

10"


Featured Material

Gel Memory Foam


Ideal Sleeping Position

Back, Stomach


Certification

CertiPUR-US


Shipping:

Free Shipping - Ships Compressed


Warranty:

25 Year Warranty


25 Year Warranty

At Lucid, we take quality very seriously. This is proven in our lab-certified safe memory foam, moisture-controlling Tencel® blend mattress covers, and supportive high-density base foam. We guarantee all our mattresses with industry-leading warranties, so you can enjoy a good night’s sleep in complete confidence.

Works with any surface

Every bedroom has a unique style and look. It’s nice to know that Lucid mattresses work with a wide variety of bed frames. Choose anything from a sleek and minimalist platform to a storage-centered metal grid to a maximum comfort adjustable bed base. Be sure your slat bed frame spacing is no wider than 4 inches. And although it won’t affect the durability of your mattress, the only option we don’t recommend is placing your new mattress on the floor—it just makes it a little easier for creepy crawlies to climb in with you.

Box Spring

Platform

Metal Grid

Slatted Base

Adjustable Base

Find a lucid mattress more your style

8 Inch Gel Memory Foam Mattress

$499.99

10 Inch Latex Foam Mattress

$375.00

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